SocialNutt

Terms & Conditions

Turnaround

The turn around time on your order with SocialNutt starts when you have paid in full, we have all information required to complete your order & your Mocks have been approved. Delay in receipt of any of this info could result in production delays. Most Mocks are sent within 24 hours, after receiving payment and all necessary information. Our current turnaround time is 5-7 Business Days Average + Shipping. Complex orders/add-ons may increase turnaround. Delay in approval of mock ups could also result in production delays. The most up-to-date turnaround time will be listed on your quote and invoice.

If you have a deadline for your order, it is very important that you let us know when placing your order; rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date until after your order has been paid for and processed in our system, we may not be able to accommodate your request. Any circumstances out of SocialNutt’s control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.

Minimums

We have no minimums or discounts for large orders.

Terms

Orders must be paid in full before the order begins unless otherwise approved by SocialNutt staff. If you pay via check, the turn around time schedule on your order will not begin until your check clears.

 

Example: Frank emails SocialNutt about placing a T-Shirt order. SocialNutt sends Frank a Quote. Frank approves the quote and SocialNutt sends an Invoice. Frank waits 3 weeks, then pays for the order. Once payment is received, SocialNutt places the order on the schedule.

Minimums

We have no minimums or discounts for large orders.

Artwork

All files must be vector format. Printing can only be as good as the artwork. SocialNutt will not be responsible for poor quality printing due to poor artwork. Please see our file prep page for more details. SocialNutt is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.

Art Approval | Order Proofing

All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. SocialNutt will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays. Please note that rush orders of less than 50 garments may not receive proofs if you ask us to move forward as soon as possible while referencing your own submitted mock-up or print file/s. If this applies and you only submitted a mock-up, we will do our very best to recreate your design as closely as possible, however, please keep in mind that recreating artwork identical to a low resolution mock-up or print file (anything under 300 DPI) is almost impossible especially under a rushed lead time. If you submitted print files and mock-ups for your rush order, we will use your exact print files (sizing, colors, & quality) to produce your prints and will use your mock-ups as placement guides. If you require a mock-up prior to production on rush orders (of under 50 garments), you must let us know as soon as you place your order or it will be difficult to meet your deadline.

Out of Stock Items

SocialNutt is not responsible for items that are out of stock. While we check items we know to have potential stock issues, most garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.

Specific Measurements When Printing

There is no way to effectively and efficiently measure a distance from the collar on each shirt as each garment is loaded onto the press by hand. If you request a print that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 2”, they may be off by as much as an inch in either direction. This will not be considered a misprint and SocialNutt will not reprint or refund these shirts.

Changes to Your Order After Payment

Any change made to your order that is not due to a stock issue on behalf of the stock suppliers will be subject to a change fee of $50.00 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that’s what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time consuming.

Example: Frank places an order for 100 Anvil 980 shirts in black. SocialNutt then orders the shirts to prepare for printing. Two days later, Frank wants to change the order to now print on 100 Anvil 980 white tees. SocialNutt has to re-write the order and ship the black shirts back to the supplier (paying a 15% restocking fee + shipping costs) then pay to have them ship new shirts out. Frank will be advised of these charges, if he wishes to proceed, SocialNutt will send Frank an Invoice for the charges including any additional cost the change order has associated with it. Once this payment has been processed the order will continue to production. 

Shipping
SocialNutt cannot be responsible for any shipping delays caused by the shipping company.

Examples: UPS cannot deliver your package on time due to inclement weather. | UPS delivers your package to the wrong address (although provided the correct address) and you do not receive your products on time.

Changes to Your Order After Payment

Any change made to your order that is not due to a stock issue on behalf of the stock suppliers will be subject to a change fee of $50.00 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that’s what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time consuming.

Example: Frank places an order for 100 Anvil 980 shirts in black. SocialNutt then orders the shirts to prepare for printing. Two days later, Frank wants to change the order to now print on 100 Anvil 980 white tees. SocialNutt has to re-write the order and ship the black shirts back to the supplier (paying a 15% restocking fee + shipping costs) then pay to have them ship new shirts out. Frank will be advised of these charges, if he wishes to proceed, SocialNutt will send Frank an Invoice for the charges including any additional cost the change order has associated with it. Once this payment has been processed the order will continue to production. 

911 Main Street

Kansas City, mo 64105

All Sales are final.

SocialNutt@gmail.com for customer service